Close CRM pricing: plans, dialer and real costs

Close is a CRM with calling, texting and email built in, sold to sales teams that spend their day on the phone. Every Close price here comes from Close's pricing page, checked in a browser on November 3, 2026, in US dollars before tax.

Cleanform is $0 a seat at any team size: you pay monthly for the build until it's paid off, then mostly hosting. How pricing works.

Close CRM plans: what each tier includes

Close CRM plans run from Solo, a one-user CRM capped at 10,000 leads, to Scale, which adds the predictive dialer, live call coaching and custom permissions. Growth is the plan most sales teams need, because it's the first one with the power dialer and automated workflows.

Source: Close pricing page, annual billing, November 3, 2026.

Essentials suits a small team that calls one lead at a time and doesn't need automation. Once you want follow-ups to run on their own or reps to dial down a list, you're on Growth. Scale earns its extra $40 a seat when you have 10 or more reps on one list or need managers listening in on live calls.

Close's AI agent, Chloe, comes with every plan and runs on AI credits, which reset monthly and don't roll over. A Custom tier for larger teams is quote only. There's no free plan: the 14-day trial needs no credit card and includes $5 of calling and enrichment credits.

Close CRM power dialer: which plan has which mode

The Close CRM power dialer comes with Growth and Scale only. It calls leads from a saved list one at a time and moves to the next number on its own. The predictive dialer, which rings several leads at once and connects a rep only when someone answers, is on Scale only.

Solo, Essentials and the legacy Base plan can't use the power dialer at all. It rings each lead for 32 seconds by default. Voicemail drop is also Growth and Scale only.

Predictive dialing needs at least 4 reps logged in and works best at 10 and over (Close's predictive dialer guide). When a lead answers and no rep is free, they hear your abandonment message, and you can't predictive-dial that lead again for 72 hours. The rules on abandoned calls are in our TCPA guide for sales calls.

Two gaps matter on a busy floor. Close doesn't detect answering machines: its calling help says it is "unable currently detect that a voicemail answered a call", so those log as answered. And Close doesn't list a parallel dialer that rings several lines for one rep, so the predictive dialer is its only multi-line mode.

For spam labels, Close offers free SHAKEN/STIR and Voice Integrity registration on US numbers (Close call connection help). How the dialing modes differ is in what a power dialer is and how a predictive dialer works.

Close CRM cost for 10, 25 and 50 reps

Close CRM costs a 10-rep team $350 to $1,390 a month in seat fees billed annually, and a 50-rep team $1,750 to $6,950, depending on the plan. Close's pricing page lists no seat minimum for its team plans and no volume discount, so each figure is seats times list price. Solo is left out because it's capped at one user.

Over three years at today's price, annual billing comes to $35,640 for 10 reps on Growth, $125,100 for 25 on Scale and $250,200 for 50 on Scale. Close can change prices with 30 days' notice, so treat those as a floor.

Annual billing saves $120 a seat a year on Solo, Growth and Scale and $168 on Essentials. That's 53% on Solo but only 7% on Scale. On the plans a calling team buys, monthly billing costs little extra and lets you cancel or downgrade in any month.

A real Close bill is seats plus calls plus phone numbers. These three assume each rep dials 120 minutes a day for 21 working days, about 2,520 minutes a month, at Close's rate of around $0.02 a minute, with one number per rep. That usage is our example, not Close's. Texting and add-ons are left out.

A floor that wants predictive dialing at 25 reps pays Scale's $139 on every seat, including the reps who quit in month two.

Close CRM pricing for calls, texts and add-ons

Close CRM pricing adds usage on top of seats: Close passes calling and texting through at cost, with most outbound calls around $0.02 a minute and numbers from about $1 a month. Call Assistant, extra organizations and extra AI credits are separate charges. The pricing page lists no onboarding or setup fee.

Close's usage page adds the detail. Calls round up to the nearest minute, and rates follow Twilio's by country. Call Assistant's $50 is charged once per billing account and only transcribes calls over 30 seconds. Extra credits come from Close's AI credits page.

US texting needs A2P 10DLC registration first, with carrier fees Close lists on its usage page. Close doesn't print a per-message SMS price, so size your texting budget from the first invoice.

Close CRM vs HubSpot and Pipedrive on price

Close CRM costs more per seat than HubSpot's mid plan but includes a power dialer HubSpot keeps for Enterprise. Close Growth is $99 a user billed annually. HubSpot Sales Hub Professional is $90 a seat plus a required one-time $1,500 onboarding fee, and HubSpot's power dialer sits on Enterprise at $150 a seat plus $3,500 onboarding.

HubSpot prices were checked November 3, 2026, and onboarding comes on top in year one. For a phone-first team, Close Scale with predictive dialing costs less per seat than HubSpot Enterprise with a power dialer. HubSpot is the better pick when marketing and sales share one database. Every HubSpot plan is in HubSpot CRM pricing, and which HubSpot plans can dial, and how, is in CRM with dialer.

Pipedrive vs Close CRM

Pipedrive vs Close CRM comes down to calling. Pipedrive has no built-in dialer, so a Pipedrive team pays for a CRM seat and a separate dialer seat for every rep. Close's dialer is in the seat from Growth up. Pipedrive's plans, and 16 other vendors', are in our sales software pricing index. Copper, another CRM with no dialer of its own, is broken down in Copper CRM pricing.

Close.com pricing terms: cancelling, refunds and your data

Close.com pricing terms let you cancel a monthly plan any time, while annual cancellations and downgrades take effect at the end of the billing term. The pricing page promises a 30-day money-back guarantee, but Close's terms of service say "All fees are non-refundable", so get any refund in writing before you rely on it.

The Close terms of service (updated October 31, 2025) set out the rest:

• Price changes. Close gives at least 30 days' notice before a new price takes effect.
• Phone numbers. If you downgrade or cancel, you forfeit the numbers on your account. That hurts a floor that has spent months warming them up.
• Your data. Close claims no ownership of your content, and it stays retrievable for 30 days after termination.

Export before you cancel. Leads, contacts and opportunities export as CSV or JSON, but activities like calls, emails and texts export only as JSON, and the download link expires after 7 days (Close export help). What each CRM lets you take with you is in CRM data ownership and export.

Is Close CRM pricing worth it, or should you own your CRM?

Close CRM pricing is worth it for a phone-first team of about 10 reps on Growth, where the bill is about $1,504 a month with calls. Past about $2,000 to $3,000 a month, as with 25 reps on Scale, the seat fees repeat every month and grow with every hire, and owning one system starts to pay.

Ten reps on Growth should keep Close. It's a good CRM with a real dialer in the box, on one bill. If your whole stack is under $1,000 a month and it fits how you sell, keep it.

At 25 reps on Scale the bill is about $4,760 a month, and $3,475 of it is seats. Owning removes the seat line. Calls still cost carrier rates either way.

One client's sales floor ran a per-seat dialer, a per-seat CRM, a scheduling tool and a Zap: about $4,500 a month for eight closers, and each new rep was a $560-a-month decision. We replaced all four with one system the business owns, with the dialer, script, dispositions and pipeline on one screen. Hosting runs about $300 a month, and an added seat costs $0 (the dialer and CRM case study).

With Cleanform you keep the code, the data and the IP. It's typically less than you spend today, paid monthly, and the build payments have an end date (how pricing works). The build-or-buy call is in custom CRM development. The wider field is in our CRM software guide and the sales dialer guide.

Sources

Close pricing page, terms and help pages checked in a browser November 3, 2026; the pricing FAQ on cancelling and the AI credits page read November 1, 2026. HubSpot checked November 3, 2026. Prices change, so check the vendor's page before you buy.

• Close pricing page (annual and monthly toggle, plan comparison, add-ons, FAQ)
• Close power dialer guide, predictive dialer guide, calling help and call connection help
• Close calling and SMS usage and AI credits
• Close terms of service and export help
• HubSpot Sales Hub pricing

The SaaS cost calculator adds up your whole stack in about two minutes. If it comes out at a few thousand a month, book a free audit and we'll show you what one owned system would replace.